Businesses in the insurance and wealth industries face several significant challenges, particularly due to reliance on old, mainframe-based policy administration eco-systems. These systems are not only expensive to maintain but also vulnerable to cyber-attacks and pose substantial compliance challenges. Adapting these outdated systems to meet evolving regulations is both complex and costly. Furthermore, the long lead times and high costs associated with them hinder the ability to swiftly introduce new products. Operational teams, using processes designed 30-40 years ago, struggle with inefficiencies and inflexibility, impeding their ability to meet new market demands. DB Results, a digital business consulting and technology company, addresses these challenges by providing modern Policy Administration System (PAS) solutions.

The company’s cloud-native, low-code PAS replaces outdated mainframe systems with modern, secure, and efficient technology. This shift reduces overall maintenance costs, freeing up resources for strategic initiatives. Enhanced security measures, compliant with SOCII standards, protect against modern threats, while ensuring current and future regulatory compliance, simplifying the entire compliance process. Moreover, DB Results PAS solution significantly reduce lead times and costs for launching new products, enabling rapid innovation and market responsiveness. By addressing these challenges head-on, DB Results empowers clients to transition from outdated, inefficient systems to modern, agile solutions that drive innovation, ensure compliance, and enhance overall operational performance.

The DB Results PAS solution features a modular design, built to be flexible and scalable. It can be deployed as standalone modules or in various combinations to meet the specific needs of different insurance and wealth organisations. This modular approach ensures adaptability to diverse client requirements. Unlike many aging competitor systems, the PAS solution is designed without the burden of technical debt, leveraging DB Results’ extensive experience in implementing a wide range of systems across the life insurance and wealth industries. Built on the OutSystems low-code platform, the solution accelerates development and deployment, enabling rapid digital transformation.

Some of the key features of the DB Results PAS solution include product configuration, which unlocks the power of tailored product definitions, flexible product rules, and a centralized repository for product benefits, options, and rates. The new business and alterations process is designed for exceptional efficiency. Customer and adviser portals provide the convenience of self-service with mobile and web-based solutions that enhance relationships. A frictionless rating engine ensures fast and accurate rating, simplifying complex premium calculations. The reinsurance feature allows effective setup of reinsurance contracts and easy management of claims and premiums with valuable insight and analytics.

DB Results’ commitment extends beyond providing cost-effective and relevant insurance and wealth solutions. The company is dedicated to social impact by creating job opportunities and supporting community development through the First Nations Digital Service Centres. It also emphasizes environmental responsibility by implementing sustainable practices across its operations. Ensuring customer success, DB Results helps clients achieve significant improvements in operational efficiency, cost savings, and digital transformation. “By integrating our advanced policy administration solutions with a strong commitment to social and environmental responsibility, DB Results delivers not only exceptional business value but also meaningful positive change for our clients and communities,” explains Matt Nidd, Chief Delivery Officer, DB Results. 

One of DB Results’ most intricate implementations involved migrating a legacy mainframe PAS with $3 billion of Assets Under Management to its advanced Policy Administration System. This project included successfully reverse-engineering 26 legacy closed book products with limited documentation, transferring decades of historical policy, member, and transaction records, and seamlessly integrating with product manufacturers, distributors, and multiple client systems while ensuring compliance with complex regulatory obligations. The project was completed in just 12 months, approximately half the time it typically takes competitors, achieving ROI within two years. The ongoing support costs are approximately 15% of the previous system’s cost, demonstrating both efficiency and cost-effectiveness.

Today, DB Results is poised for significant growth and expansion. The company is focusing on geographic expansion, particularly within the ASEAN market, where their solutions are well-suited for the life insurance and wealth sectors. By engaging with mid and top-tier providers in the region, DB Results aims to expand its footprint and establish a strong presence. The company is also looking to expand into the private health and general insurance sectors. Currently, DB Results is actively engaged with multiple health insurers and is exploring opportunities with a foundational customer in the general insurance sector. This expansion will allow them to diversify their offerings and cater to a broader range of insurance needs. “By expanding geographically, developing more tailored solutions for various industry sectors, and forming strategic alliances, DB Results aims to solidify our position as a leading provider of Policy Administration solutions in the region,” concludes Nidd.