Human beings are known for a myriad of different things, but most importantly, they are known for getting better on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look a little closer, it should become clear how the whole runner was also very much inspired from the way we applied those skills across a real-world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the goods. The same has grown more and more evident in recent times, and assuming one new fintech development shakes out just like we envision, it will only put that trend on a higher pedestal moving forward.
Glia, the leading provider of Digital Customer Service (DCS), has officially launched a new voice banking solution for its proprietary Interaction Platform. Conceived as an extension of the company’s turnkey AI-powered Glia Virtual Assistants (GVAs), the new solution is designed to elevate phone support in financial institutions, and it will do so by eliminating their old-fashioned, touch-tone, menu-based IVR and phone banking system. In place of that obsolete system, Glia’s latest brainchild will introduce a state-of-the-art conversational AI framework so to let users communicate their requirements through natural language. Interestingly, given how it’s born from a much smarter concept, these newly-launched Voice GVAs are able to handle after-hours calls and peak demand, while responding to customer questions and transferring them to live support as needed. Another detail worth a mention here is that the solution promises to deliver this service around the clock.
“Welcome to a new era of phone support with Glia’s Voice GVAs,” said Jake Tyler, GVA Specialist for Glia. “Customers calling into financial institutions clearly prefer directly speaking with representatives for service. Extending GVA support to dial-in phone interactions allows them to simply converse for automated self-service and delivers a consistent experience across all channels. This single AI solution—a core component of the Glia Interaction Platform—drives new efficiencies while improving both resolution rates and customer satisfaction.”
According to certain reports, Glia GVAs are pre-trained to handle nearly 800+ banking scenarios. Such an expansive nature is expected to facilitate the solution’s bid of improving resolution times and lowering costs for financial institutions. Apart from that, though, it will also deliver utility by streamlining administration, reducing complexity, and providing a consistent customer experience, an experience which can seamlessly blend virtual and human guidance. In case the package is still not convincing enough for you, then we must acknowledge that these GVAs deliver their entire value proposition in a secure and reliable setting.
Founded in 2012, Glia’s rise to prominence has arrived on the back of its ability to provide bleeding-edge Digital Customer Service (DCS) solutions that enhance your web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Till date, the company has worked alongside more than 400 credit unions, banks, insurance companies and other financial institutions from across the world. Beyond its widespread reach, though, Glia’s excellence in what it does can be validated through the fact that it has been named as a Deloitte Technology Fast 500™ company for three consecutive years. On top of it, the company is further recognized with a Great Place to Work honor, and it markedly earned the stated laurel by securing a 97% employee satisfaction rating.
“Just as Glia Virtual Assistants continuously learn and improve, we are always enhancing our products to deliver more value for our customers. Adding AI voice banking capabilities to our GVAs, for example, allows financial institutions to offer a consistent self-service experience across all phone and digital channels with streamlined management and cost-saving efficiencies,” said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia.
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