Bringing Digitization at the Doors of a Multi-Billion Dollar Lending Industry

Human beings are pretty far-reaching in terms of things they can do, but at the same time, there is little we do better than growing on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the right goods. The same has grown increasingly evident over the recent past, and assuming one new fintech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Capco, the global technology and management consultancy, has officially partnered with Celonis, a leader in process mining, to launch a new mortgage pipeline management solution, which will bring lenders a data-driven approach to manage their mortgage loan pipeline. Geared towards preaching continuous process improvement, risk mitigation, and cost reduction, the solution leverages Capco’s housing finance advisory expertise and the Celonis’ proprietary Execution Management System (EMS) to let lenders manage their loan operations in an end-to-end manner. Talk about how the whole value proposition looks on a granular level, the answer must begin here from its pledge of an improved client experience. The partners will realize this objective through a more efficient management around mortgage loan turn-times and other ancillary procedures. Next up, we have actionable insights that are supposed to inform you on loan volumes, responsibilities, team workloads, bottlenecks, and the status of individual loans, thus ensuring more accurate decision-making across the board. Interestingly enough, these insights aren’t just equipped to fill you in regarding the current situation, but they can also offer you a sneak-peek into your company’s past performances for the purpose of identifying best practices and eliminating the stuff that might not be working. Hold on, there is more. The technology in question further makes a point to help you smoothly manage key performance indicators (KPIs) and risk & compliance targets, and it does so using auto-notifications and loan prioritization integrations.

“Current macroeconomic conditions are dictating lenders’ need to transform and improve their efficiency ratios more than ever. Our new solution is specifically designed to tackle that need and help lenders unlock new levels of process efficiency, maximize ROI, reduce operational risk, and provide seamless customer experience within just a matter of weeks of adoption,” said Pushpak Das Purkayastha, partner at Capco.

But what makes these two partners the ideal candidates to conceive such a charge? In the former’s case, founded during the year 1995, Capco is today one of the biggest players as far as driving digital transformation across the financial services industry is concerned. The company’s proprietary technology, at present, is actively modernizing banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. To validate its excellence, though, one can also look at Capco’s clientele, which has more than a whopping 100 companies.

Moving on to Celonis, it is best known for leveraging its market-leading process mining core to help companies remove corporate inefficiencies, provide better customer experience, and even reduce carbon emissions. Boasting around 20 offices worldwide, the company has successfully completed thousands of implementations thus far.

“With the Mortgage Pipeline Management solution, not only can we streamline the process, but gain full transparency and see exactly what’s happening. This unprecedented visibility enables compliance with internal standards and risk management rules, providing a different type of value that doesn’t tie directly to cost reduction or efficiency improvement, but a cost reduction from risk management,” said Joaquim Nogueria, Customer Transformation Advisor for Banking at Celonis.