Building Up Your Financial Experience to What You Actually Need

There is no end to what all human beings can do, and yet there is little we do better than growing on a consistent basis. This progressive approach, on our part, has already got us to hit upon some huge milestones, with technology emerging as quite a major member of the group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the goods. The same has grown a lot more evident in recent times, and assuming a new banking development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Galileo Financial Technologies, a leading financial technology company owned and operated independently by SoFi Technologies, Inc., has officially launched a new banking solution called Cyberbank Konecta, which is a conversational AI search engine that can be used across multiple deployment models. The last bit is significant, as it means the Cyberbank Konecta has the capability to serve anyone from a bank or a credit union to a fintech or even a non-financial brand. But once integrated, what is that the solution actually does? Well, in simpler terms, Cyberbank Konecta helps the stated institutions in creating a personalized experience for every customer, and it allows them to do so at every single stage of an individual client’s journey. An example here would talk to how the solution is able to make inferences regarding a user’s personal financial goals, and by putting that information against its own technological prowess, it provides them with a wholly customized set of products, services, and wider experiences. Talk about some clear-cut benefits that a customer using Cyberbank Konecta can expect, the answer must begin from the availability of new revenue streams. You see, having a more efficient customer onboarding, activation, and engagement protocol should instantly make it possible for the user to drive higher revenue. Next up, the solution’s 24/7 customer support and better inclusivity in terms of language gives the user a fair shot at earning customer loyalty. Now, while improving the customer experience is certainly the showpiece incentive, Cyberbank Konecta can also leverage AI-powered digital assistance to lower call volume and cut back on hardware/software costs that are usually associated with cloud servicing.

“Developed with a keen focus on bank customer needs and customer empathy, Cyberbank Konecta understands how customers interact with their banking partner based on years of analyzing, modeling and building bank customer interactions into an AI engine,” said David Feuer, Chief Product Officer at Galileo Financial Technologies. “The technology seamlessly and intelligently meets customers at their point of need, while simultaneously informing future customer experiences.”

Founded in 2001, Galileo Financial Technologies has risen to prominence mainly by empowering fintechs, financial institutions, and emerging and established brands to build differentiated financial solutions. Beyond the tailored solutions, the company further makes a point to offer physical and virtual payment cards and mobile push provisioning, and guess what; it has shown a foolproof excellence in delivering these services to a range of different industries.