Flipping the Script on Broker Management

There is plenty that human beings can do well, and yet there is little we do better than pursuing growth on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the goods. The same has grown increasingly evident over the recent past, and assuming one new fintech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Capitola, the digital marketplace for commercial insurance that connects brokers and carriers, has officially confirmed the integration of GPT technology into its proprietary insurance platform. Deemed as Capitola Co-Pilot, this new feature will leverage AI to create a framework where brokers can access cutting-edge productivity enhancements to bolster time-to-revenue speed and their overall efficiency. But how will the solution deliver its promised value proposition on a more granular-level? Well, for starters, Capitola Co-Pilot will have the means to analyze unstructured data like emails and documents so to eventually generate meaningful insights. This is significant because, up until now, different AI iterations have failed to understand anything more than syntax. However, owing to its GPT origins, the stated new solution can also, without any problem whatsoever, dig through semantics. As a result, brokers will have a chance of using it to read and compare quotes, and when that is not on the agenda, they can further apply it to create personalized recommendations and customer-facing materials. Next up, we touch on the technology’s knowhow in effectively studying public information for the purpose of learning about market trends, regulatory changes, and competitive dynamics. Such a feature, like you can guess, should go a long way in keeping the user updated. Interestingly enough, Capitola Co-Pilot can also help you map out your individual risk appetite, while simultaneously informing you on complimentary market fits for the same.

“GPT technology represents a tectonic shift in our ability to build tools that empower insurance professionals to broker better. As the first broker platform to implement GPT technology, Capitola continues to lead the market in its ability to streamline the placement process and provide smart market-intelligence recommendations,” said Sivan Iram, co-founder and CEO at Capitola. “Capitola Co-Pilot will help automate processes and remove redundant and repetitive tasks, thus freeing brokers to focus on the human elements of insurance brokering, such as providing excellent client service and building relationships with underwriters,”

Moving on to some practical features, Capitola Co-Pilot will come equipped with customized assistance capabilities. The idea here is to give every customer a unique action plan, conduct targeted policy comparisons, and relay only the relevant information, therefore enhancing user satisfaction and loyalty. Then, we have the solution’s automation edge that reduces manual tasks like data entry, documentation updates, and policy generation. Apart from it, it also cuts back on errors and omissions (E&O) exposure to minimize churn and put in place a more development-oriented approach. Hold on, we aren’t done yet. Capitola Co-Pilot’s expansive reach even enables retail brokers in terms of handling multiple tasks at once, and they can do so from within one unified platform. This eliminates any need for them to switch between different systems, a feature which does a lot to curb disruptions and encourage higher productivity levels. Now, while the entire product clearly has a lot on the offer, it wouldn’t amount to anything if the solution hadn’t dedicated some focus to customer’s experience. You see, Capitola Co-Pilot notably responds to customer queries in real-time, thus helping the broker increase every client’s lifetime value.

“Capitola is excited to be the GPT pioneer in the digital commercial insurance domain,” said Naor Rosenberg, co-founder and CTO at Capitola. “GPT empowers us to revolutionize the way we interact with extensive, unstructured information while ensuring utmost security and reliability. Witnessing the transformative impact of GPT on the world, we are thrilled to bring this best-in-class, secure, and robust technology to our valued clients, providing them with unparalleled solutions and peace of mind.”

Among other functionalities, Capitola Co-Pilot can even serve you suggestions for coverage options, policy upgrades, cross-selling opportunities, and more.