Human beings have proven themselves to be good at many different things, but at the same time, they haven’t been able to do anything better than growing on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the goods. The same has grown increasingly evident over the recent past, and assuming one new insurtech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.
Shippo, the leading shipping platform for modern e-commerce, has officially announced a partnership with Cover Genius, a provider of embedded protection, to help the former launch a solution called Shippo Total Protection. According to certain reports, Shippo Total Protection is essentially an innovative solution that provides merchants with comprehensive safety, global coverage, and a seamless handling of claims. Shippo’s network, boasting more than 100k+ merchants, can leverage this solution to cover an order’s total value, shipping label costs, return shipping for damaged parcels, and reshipping costs for insured packages across North America, EMEA, and APAC. But how will the whole value proposition look on a more granular level? Well, powered by Cover Genius’ award-winning global distribution platform called XCover, the stated solution provides, for starters, a set of far-reaching global shipping protection capabilities. This pledge is notably applicable for all shipping/parcel carriers, and if that is not impressive enough, it further includes innovative features like porch piracy coverage to help protect merchants from emerging threats. In the context of what else Shippo Total Protection has on the offer at a global scale, it uses the support from Cover Genius to also go beyond offering insurance just for outbound shipments originating from the United States, something which has been the stance of every provider thus far. Instead, the users who choose to leverage this solution can now cover packages being shipped from other countries throughout North America, EMEA, and APAC. Talk about how exactly the given feat was unlocked,, it’s largely a by-product of Cover Genius’ licenses or authorizations in more than 60 countries and all 50 US States. Complimenting the same is one exclusive API, which helps you scale globally and guard any shipment or destination conveniently.
“Shipping protection has long been an add-on option we recommend to our users for peace of mind and we’re excited to team up with Cover Genius to enhance the experience for our merchants,” said Andreas Lieber, Chief Operating Officer at Shippo. “Shippo users now benefit from new features like porch piracy protection, global coverage, and affordable pricing, to name a few. The claims process is also quicker and easier so our users can quickly recoup losses and better serve their customers.”
Rounding up the highlights is a prospect of easier claim processing. You see, with Cover Genius’ seamless claims process, we can significantly cut back on the time it usually takes to resolve claims and get reimbursements. Having referred to reimbursements, users can instantly process approved claims in more than 90 different currencies. Such a capability means Shippo Total Protection comes equipped with an industry-leading post claim Net Promoter Score (NPS) of +65.
All in all, under the agreed partnership, Shippo users can expect to access the best-in-class shipping insurance experience, seamless storefront integrations, discounted rates from a large network of global and regional carriers, smart defaults, and experienced shipping support. Now, when you have all these offerings packed into one solution, it should help businesses with eventually optimizing their entire logistics workflow, and grow their business.
Founded in 2013, Shippo has today reached a point where it is serving well over 100,000 businesses, including top e-commerce platforms, marketplaces, warehouses, and brands. These users can currently access on the company’s platform a total of 37 global carriers, real-time shipping rates, and print labels etc. Not just that, they can also leverage the platform to effectively automate international paperwork, track packages, facilitate returns, and more.
As for what makes Cover Genius an ideal partner here, the answer resides in and around its XCover platform, a global distribution platform for any insurance or other type of protection. The company’s excellence in what it does can be understood once you consider that it calls various industry leaders as its clients. The list includes Booking Holdings, owner of Priceline and Booking.com, Spirit, Uber, Hopper, Trip.com, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek etc. This clientele, markedly enough, comes from Cover Genius’ expansive footprint which stretches across over 60 countries.
“We’re thrilled to welcome Shippo, the #1 multi-carrier shipping software trusted by 100K+ brands, to our network of logistics partners. We’ve brought a data driven approach to shipping insurance and eliminated the long wait times and coverage gaps that plague the industry. Our co-created solutions are up to 20% cheaper than insurance from traditional carriers, and our claims process is up to 20 days faster, removing unwanted friction and providing a more customer-centric experience that minimizes overhead costs,” said Angus McDonald, CEO and co-founder of Cover Genius.
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