Human beings have always enjoyed a wide variety of capabilities at their disposal, and yet none have been as important for us than our capability of growing on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a full-blown tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the right goods. The same has grown increasingly evident over the recent past, and assuming one new insurtech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.
Applied Systems, a leading provider of cloud based insurance software, has officially released a set of updates across its Digital Agency portfolio. According to certain reports, the stated updates are meant to bolster productivity and profitability, simplify user experiences for both agents and insureds, and support sales and marketing efforts to ensure customers are engaged at all times. To achieve these objectives on an actionable level, the company will begin by improving its core automation setup. Here, the user will be provided new Epic Dashboards that can conceive a rather straightforward view of business KPIs. They will also leverage features purpose-built for specific roles at the agency so to easily answer questions and make data-backed decisions. Next up, we have the prospect of accessing Applied Benefits Designer right from Applied Epic browser. This single sign-on capability should save clicks and prepare agencies for the integration between Applied Epic and Employee Navigator. Talk about bringing convenience, the enhancements will enable users to bulk delete policies and direct bill items in suspense. Given the new multi-select functionality, users can seamlessly select multiple items, and separately per screen before sending them to the Suspense Recycle Bin through just a couple clicks. Moving on to the newly-introduced Attachment Preview feature, this one automatically displays the first two pages of a selected attachment. Such a thing can be notably done for multiple files as well. Then, there is the ability to receive and attach multimedia messages. You see, users can expect inbound MMS messages in Applied Epic, including JPEG, JPG, GIF or PNG files. When playing the sender role, they can also bank upon an Attach to Epic action key to add one or more images in the thread. Making these communications even more effective is an auto-route text messaging feature, which is due to launch later this very quarter.
Beyond the core setup, Applied Systems has further announced some updates for its commercial lines products. These updates start with an extensive brand of market appetite information. Using the Ask Kodiak solution to deliver on its promised value proposition, the company helps you access what’s latest on an insurance carrier’s appetite, offering a lowdown which is refreshed twice a day and remains available in Applied Epic Browser. Interestingly enough, Applied is also roping in Tarmika to let your populate the policy data directly into the latter’s quoting portal. This, in turn, will be of huge help for someone trying to streamline their commercial lines remarketing workflows. Aiding the said cause is the option to eliminate duplicate data entry when renewing Business Owners, Worker’s Comp, and Commercial Auto policies. Another way Tarmika will contribute here talks to how its embedded consumer application called Tarmika Insured is going to be used to create a simple and more connected commercial lines quoting experience. Apart from that, Applied will scale up its commercial lines space by providing a client’s Indio® Submissions list directly in the Applied Epic browser interface for a single view of all activated commercial lines submissions.
“At Applied, we recognize the advantage technology plays in our customers’ success and that is at the forefront of all our decision-making processes,” said Anupam Gupta, chief product officer of Applied Systems. “Our most recent investments to accelerate the Digital Roundtrip of Insurance create incredible power and value for our customers, creating more connected and intelligent workflows that help them know more about their business, focus work on the most valuable tasks, be more productive, and provide the best possible experience for their clients.”
Hold on, we still have a few bits left to unpack, as now we need to acknowledge the updates made in and around Applied’s marketing automation technology. Headlining these updates is an Artificial Intelligence Content Assist feature, which has specialized insurance terminology in the arsenal to deliver a high-quality agent experience. The functionality is understood to be well-equipped in terms of applying generative AI and helping you decide on the length, formality, and subject matter. Complimenting the same are certain improvements made across Applied’s in-house content library, improvements that ensure a more intuitive content search. This is achieved using features like enhanced category selection where the user automatically can select or deselect categories in the Content Library. Furthermore, you can also put-together optimally targeted results by prioritizing particular sections within the searched phrase, or you can give equal importance to the entire query.
Lastly, the development brings to the fore a smarter version of Applied Pay, the company’s payments solution. Among the facilities introduced, the solution now makes it possible for customers to pay on current and upcoming invoices, as well as non-invoiced amounts. Next up, it helps the insureds to pay multiple or single invoices that are open in Applied Epic. It also provides a feature where you can request an exact payment for items such as third-party fees or services rendered. For greater transparency, the solution can automatically apply payments received through the Hosted Payment Page to a client’s account and create a transaction record. Rounding up the highlights is the fact that users can easily process extra-large premiums in Applied Pay through an increased single transaction limit, thus birthing a medium to accommodate various different needs.
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