Instilling an Efficient Edge to the Current Claims Management Landscape

Surely, human beings know how to make a lot of stuff happen, but when push comes to shove, there is nothing we do better than growing on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the right goods. The same has grown increasingly evident over the recent past, and assuming one new insurtech themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has officially confirmed an expanded availability of its new residential property claims technology model, which is designed to fast track low-complexity residential property claims and improve the customer experience. According to certain reports, the stated technology model will deliver notable utility by letting you, all from the comfort of your mobile device, file a claim, document damage, measure affected areas, request the necessary repairs, and do a whole lot more. Another thing worth a mention about this solution is how it facilitates settlement offers. Basically, it leverages a real-time decision engine, an engine well-equipped for evaluating policy coverage and industry-best repair estimates. Such a capability should help the adjuster big time as they try and serve people in an efficient manner. Beyond settlement offers, though, Sedgwick’s latest brainchild can also issue those referrals for restoration and repairs, doing so with extensive assistance through repair solutions network. Hold on, the features don’t here, as Sedgwick further helps the policyholder, in an event where the latter is not satisfied with the offer, to request a review by the appropriate adjusting team. This customer-centric approach of the solution is even evident in the fact that, if damage is extensive enough to require the policyholder to leave their home, Sedgwick’s temporary housing team will make a point to bring them a list of suitable housing options for the time being.

“The support of an experienced loss adjuster has always been a hallmark of Sedgwick’s customer service,” Mason Bartleson, vice president of process design and operational excellence at Sedgwick. “By combining simple intake with prompt settlement and the option to contact an adjuster for assistance, we can continue to resolve claims quickly and accurately.”

Founded way back in 1969, Sedgwick’s rise has largely arrived on the back its ability to provide technology-enabled risk, benefits and integrated business solutions customized as per clients’ specific needs in casualty, property, marine, benefits, brand protection, and plenty other areas. The company’s excellence around mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that impact performance, can be inferred from how it is currently present in more than 80 countries across the globe.

“With Sedgwick’s latest technology solution, we sought to address the challenges presented by high-volume, low-complexity claims — including cycle time — while giving a big boost to customer satisfaction, which can lag when adjuster resources are thin,” said Bartleson. “The result is an end-to-end management system that leverages our smart triage technology and an independent pricing database to fast-track low-touch losses. Insurers can process these non-complex losses more efficiently and in less time than traditional claims handling methods.”