Leaving a More Personal Imprint on Your Banking Experience

The human identity is surely built upon a myriad of different factors, and yet none define it better than that desire of ours to improve at a consistent pace. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the right goods. The same has grown increasingly evident over the recent past, and assuming one new fintech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Stanford Federal Credit Union has officially confirmed a partnership with Agent IQ, a provider of digital customer engagement solutions, a partnership which is designed to conceive a broader presence for personalized and relationship-based banking experiences. Under the agreed terms, Stanford Federal Credit Union will leverage Agent IQ’s Lynq™ platform to deliver more digitally consistent banking services at the disposal of its members. In case you aren’t aware, the stated Lynq platform is something decked up with advanced AI, ML, automation, and self-service capabilities. Hence, by getting access to such a solution, Stanford Federal Credit Union will be able to facilitate all communication from the members through a secure, user-friendly, and AI-augmented chat platform. This includes allowing the user to select and engage with a preferred personal associate across any digital channel. The platform is also expected to have the means to store any previous conversations for the purpose of contextualizing the user’s unique needs in a more efficient manner, while simultaneously fostering better overall collaboration. Hold on, we aren’t done yet. The development in question further has the means to offer video and co-browsing options that will compliment other features like notifying the user once an associate responds to their query.

“We are excited to help Stanford FCU further deliver innovation and convenience with the most updated and personalized communications to create a more fulfilling banking experience for its members,” said Slaven Bilac, CEO & Co-Founder, Agent IQ. “The key to modern relationship banking is augmenting the human banker; not replacing them. With the Lynq platform, the credit union is equipped with real-time insights for greater transparency between members and employees, ultimately allowing associates to better connect, engage, and support members.”

Talk about what makes Agent IQ an ideal partner here, founded in 2015; the company’s rise to prominence stems from how it helps its customers develop solutions that can, further along the chain, enhance their relationship with their own clientele. Agent IQ’s approach, however, isn’t based on using technology in place of a human being. Instead, it tries to offer a combination of both for best possible results.

Another element making this collaboration significant is Stanford FCU’s sheer size, which translates to assets worth $3.6 billion and a member base of more than 80,000 stakeholders.

“Being able to provide more digital options for our members was of particular importance to us; particularly with how tech savvy our members are,” said Deena Otto, SVP/Chief Operating Officer, Stanford FCU. “Agent IQ’s platform was able to provide the high-tech digital engagement for our members while allowing our high standard of member experience to shine through.”