Letting GenAI Lead the Transformation of Our Sales and CRM Efforts

Alltius, a leader in enterprise conversational AI assistants, has officially announced the launch of its new Gen AI suite, which is tailored to facilitate a smarter brand of financial services sales and customer support. Built on the research done by Carnegie Mellon University and the Wharton School at University of Pennsylvania, research that spanned across multiple decades, the stated Gen AI suite comes decked up with an ability to help organizations transform their customer and employee experiences through accurate and skillful AI assistants. These assistants are specifically built to function in sales, support, product discovery, and self-service. Anyway, talk about the whole value proposition on a slightly deeper level, we begin from the In-Product Assist solution, where self-service end user copilot enters the fray to automate customer interactions and provide 24/7 instant support, while simultaneously delivering 99% accuracy for all kinds of customer queries. A more holistic look at the picture would reveal how In-Product assist makes it possible for financial institutions to deflect nearly 60-95% of incoming tickets, as well as reduce customer wait times to seconds instead of hours. Next up, we must get into the new suite’s Sales Assist functionality, which is a domain specific sales representative AI assistant. In practice, this assistant can be expected to handle repetitive tasks, ramp up agents faster with tailored coaching, and at the same time, increase sales conversion rates by three times through personalized and need-based sales pitches.

“The Alltius team were hyper focused to build out wide ranging use cases across sales, customer support and customer success from day 1 and go after massive markets. Accruing value in the current generative AI cycle, which we are currently witnessing, hinges on the ability to have the focus to build feature sets that solve these use cases end to end and we see Alltius to be on the best path to do that,” said Sanjay Nath, a partner at Blume Ventures and veteran investor in SaaS.

Then, there is the Support Agent Assist solution. The stated solution conceives a set of AI tools for support agents, tools that are well-equipped to tackle 99% of routine queries, and therefore, enable teams to focus on complex issues & improve productivity by almost 20%. It also lets you achieve all this in less than a month. Complimenting the wider Support Agent-focused functionality are features like automatic CRM updates, pre-drafted support responses, canned responses for legal questions, and tailored onboarding assistant. Our final piece of highlight comes from Alltius’ Website Assist solution. This one packs together an AI Copilot capable of guiding website visitors to correct information and enabling them to reach on the best plans or services as per their needs.

“Alltius is dedicated to revolutionizing the sales and customer support journeys with our advanced AI assistants”, said Vibs Abhishek, CEO of Alltius. “Our partnership with leading financial institutions provides the proof of transformative impact AI can have on customer support and across other teams”.

The development in question delivers a rather interesting follow-up to GenAI chatbots’ recent impact on the fintech and insurance industry. For instance, the stated technology has already helped a company like Alltius save over $4 million for several large financial institutions and new age fintech players. On the other hand, the company’s insurance focused sales assistant has also decreased training time for insurance agents, taking it from 6 months to a meager 2 months. Not just that, Alltius’ assistant has even bolstered the sales volumes by over 30% for large carriers and brokerages.