Letting Our Claims Management Efforts Become More Universal

Human beings are known for many different things, but most importantly, they are known for getting better on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the goods. The same has grown increasingly evident over the recent past, and assuming one new insurtech development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Liberate Innovations Inc. has officially confirmed the release of a brand-new generative AI-powered FNOL plugin, which is designed to enhance current claims-related procedures by a significant margin. According to certain reports, the stated plugin will deliver on this promised value proposition through complete elimination of any language barriers, while simultaneously bringing more uniformity across customer experiences. But how will the whole idea function on a more granular level? Well, the answer begins from FNOL plugin’s capability to convert speech into data. You see, all claimants have to do is speak or type in their native language and the plugin will automatically convert the information into text, and it will notably do so in real-time.  Not just simple text, though, the functionality will also have the means to further flip that text into comprehensive and structured data fields. Next up, we dig into the plugin’s knowhow around considering your native language text and then translating it into English, thus ensuring the relevant claims’ team faces no challenges whatsoever as it tries to address your unique requirements at the earliest. In case the offering still doesn’t sound attractive enough to you, then we must acknowledge how FNOL Plugin can also leverage AI to better summarize the claimant-provided information and timely resolve language translation discrepancies. This, in particular, should not only facilitate a quick triage, but it can go a step ahead and deliver automated workflows in a rather seamless manner.

“With the insurance industry’s current talent shortage and declining levels of claims satisfaction, more accessible, efficient and transparent processes are needed,” says Amrish Singh, Founder and Chief Executive Officer of Liberate Innovations Inc. “The FNOL is a crucial touchpoint, which is why many insurers are already migrating to digital FNOL processes. However, few if any, have solved the challenge of language barriers before now.”

The importance of such a development can be instantly contextualized once you consider that, even though North American insurers conduct most of their operations in English language, more than 67.8 million Americans speak a language other than English at home. These languages include Spanish, Chinese, Tagalog, and others.

Coming back to Liberate’s FNOL plugin, it is currently available as an add-on feature to the company’s better-known core SaaS offering of automated claims and underwriting journeys. A detail worth noting here would be that the interested parties can complete its implementation in less than 30 days, and to round off the highlights, they can also do it at a much lower expense than what is considered as the industry average.