Serving a Well-Versed Fintech Experience

Human beings can do plenty of things really well, and yet there is little we do better than growing on a consistent basis. This progressive approach, on our part, has already got the world to hit upon some huge milestones, with technology appearing as a major member of the stated group. The reason why technology enjoys such an esteemed stature among people is, by and large, predicated upon its skill-set, which ushered us towards a reality that nobody could have ever imagined otherwise. Nevertheless, if we look up close for a second, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence, and consequentially, kickstarted a tech revolution. Of course, this revolution then went on to scale up the human experience through some outright unique avenues, but even after achieving such a monumental feat, technology will somehow continue to produce the right goods. The same has grown increasingly evident over the recent past, and assuming one new fintech-themed development shakes out just like we envision, it will only make that trend bigger and better moving forward.

Posh, the market-leading AI provider for banks and credit unions, has officially launched a brand-new AI-powered Knowledge Assistant, which is designed to ensure easier access of knowledge for frontline staff working at banks and other financial instruments. Equipped to integrate with your existing internal knowledge resources, this assistant leverages latest generative AI techniques to answer any queries in a quick and wholly accurate manner. Such functionality eliminates the daunting need to run through endless keyword search results, something that should eventually be of huge help when it comes to reducing handling time, achieving higher rates of first-call resolution, and conceiving more meaningful interactions with the clients. Next up, we must acknowledge how Posh’s Knowledge Assistant requires no custom training or content adjustments whatsoever. Instead, it can accept a wide range of document formats, including PDF, DOCX, XLSX, and more. This not only makes the whole value proposition more universal, but it also means the user will be better positioned to seamlessly elevate their knowledge management procedures, thus saving the organization some precious time and money. Complementing its efficiency-focused features is the Assistant’s ability to fill knowledge gaps across an institution through advanced analytics. You see, by delivering comprehensive and real-time analytics about trending searches, helpful and unhelpful queries, and more, the Assistant will be able to educate the staff in a sustainable way. Not just their knowledge gaps, though, the technology in play is even expected to use these analytics for stirring up focus on areas where the bot itself is unable to deliver an answer.

“We’re excited to introduce Knowledge Assistant – an AI-powered search tool tailored for financial institutions. Boost productivity, empower your staff, and enhance your customer experience. Our product stems from the needs of financial institutions themselves, ensuring it fosters independence, confidence, and easy access to knowledge. While powered by state-of-the-art technology, our main focus is delivering a solution that truly solves our clients’ challenges.” said Matt McEachern, Co-founder and CTO of Posh.

Founded back in 2018, Posh’s rise stems from how it tries to make new-age banking services more and more pervasive. It does so through a proprietary AI suite of solutions, suite which stretches across voice and digital channels. On both the fronts, it alleviates call volume and long waiting times, replacing it with empathetic and conversational customer self-service. The said capabilities, however, should only improve, considering the newly-launched Assistant will look to work alongside the company’s previous solutions, such as Voice 360 & Banking Teller, Voice Concierge, and Website and Online Banking Concierge. In case you are not quite convinced about this improvement, it might be worth the while to look at solution’s initial impact.

“The time savings has been tremendous, it shaves minutes off calls. The larger the call volume, the more time we save. The accuracy has been incredible too, and it aids in enhancing our members’ trust,” said Steve Goodwine, VP, Director of Contact Center at Hudson Valley Credit Union.