Treating Delegation as the Means to Simultaneously Improve Upon Insurance and Patient Experiences

Solutionreach, a leading patient engagement and communication platform, has officially announced the launch of a new groundbreaking dental insurance management feature called Insurance Eligibility, which is designed to transform the tedious manual insurance processes into a seamless, automated experience, and therefore, achieve faster collections and a superior patient experience. Before we get any further into this development, though, we must acknowledge how insurance eligibility has long been a critical yet time-consuming and costly aspect of a dental provider’s revenue cycle, with manual eligibility transaction taking, on an average, no less than 13 minutes. Markedly enough, the staff would spend a bigger chunk of this time on calls with insurance payers or navigating their portals to verify patient insurance coverage and confirm eligibility, eventually birthing a very inefficient setup. Such a setup, like you can guess, would also lead to costly errors, claim denials, resubmissions, high administrative costs, and uncollected payments. Fortunately, Solutionreach’s latest brainchild addresses that very conundrum. Talk about how it does so on a more practical note, the answer begins from the promise of automated verification processes. This involves simplifying administrative tasks using automated eligibility verification workflows. Once the stated simplification has been achieved, users can expect to cut back on manual effort, minimize errors, and accelerate the entire insurance process. Next up, we must get into the availability of enhanced patient communication. Here, the idea is to leverage advanced patient communication features for the sole purpose of empowering practices to easily request insurance information and keep patients informed about their eligibility status.  The stated arrangement, assuming it is executed as planned, should bring down confusion and enhance transparency.

“We understand the significant challenges dental practices face in managing insurance information,” said Ken Ernsting, CEO of Solutionreach. “We are excited to introduce our new Insurance Eligibility product, designed to streamline these processes and empower dental teams to focus on what truly matters – delivering exceptional patient care.”

Rounding up highlights for us would be the product’s seamless integration capabilities that translate to how it integrates effortlessly into the Solutionreach platform, thus allowing dental practitioners and staff to view, request, verify, and confirm patient insurance coverage and plan usage in seconds, and ensuring a user-friendly experience.

Founded over 20 years ago, Solutionreach’s rise to promise stems from its industry-leading communication and engagement solutions that, by the way, are designed to serve customers of all sizes in every healthcare sector, from single to multi-location dental, vision, and medical practices and organizations. The company’s excellence in what it does can be understood once you consider it enjoys, at the moment, more than 400 PM/EHR integrations. With nearly 2 million SMS messages sent daily, Solutionreach engages one in every four Americans, a rate which totals up to facilitating 1 billion+ patient-provider transactions annually. Thus far, the company has supported 50,000+ practices.